Director of Revenue Operations (@Remote)


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About the role:

Are you ready to help shape the culture, playbook, and results of a growing salesforce organization? We are looking for a Director of Revenue Operations to apply the best analytical and business judgment to the current setup and future of a growing sales organization focused on multiple verticals

As Rev Operations Leader, you’ll be responsible for all reporting and analytics, business goal tracking, forecasting, driving operational efficiencies within OfferUp Sales Organization.  You will be able to tie together Product, Sales, and Marketing to create a successful customer journey that will increase retention, and revenue.  The successful candidate will demonstrate hands-on experience in an operations environment with a proven track record of business management with a customer-focused and analytical approach and a passion for working collaboratively.

The successful candidate must be able to roll-up their sleeves, and work directly with the models/data. You will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

This role can be in Bellevue, Washington or @Remote in the following states: Washington, California, Colorado, Florida, Illinois, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Tennessee, Texas.

Reporting to the VP of Sales you as the Director of Revenue Operations will:

  • Customer Journey. Creating a successful customer lifecycle starting with Awareness, and ensuring all steps along process are met, while increasing customer satisfaction and retention.  
  • Salesforce Productivity. Leads and pipeline metrics and optimization, team level and salesperson level performance and quota-setting, sales process improvement, sales forecasting
    • Sales Strategy. Pricing, segmentation, expansion strategy, customer success, and cost to serve.
  • Sales Segmentation.  Helping the business identify the most effective and efficient way to scale multiple Sales Organizations with differing tooling needs
  • Reporting. Defining foundational KPIs and reports for use by our executive team down to the team on the ground.
  • Manage a team of 5-6 Program Managers, Salesforce.com Admins, or Data and Tools Program Managers.  
  • Be responsible for the management of all the tech stack that the sales team utilizes including, Salesforce.com, Gong, Outreach, Tableau, Seamless.AI and more.
  • Be responsible for delivering critical insights that will evolve the way we sell to customers
  • Drive reporting, insights generation, process improvements and consistency
  • Partner in the day-to-day with Product, Data Engineering, Sales and Sales Operations to build tools, provide ideas to increase our sales results, and support current and prospect customers.
  • Utilizing Jira/Scurm to ensure request backlogs are maintained and prioritized.
  • Investigate all major areas of our sales and service model looking for ways to increase productivity, revenue, and value delivered to customers

The following are areas where your drive and could immediately make a big impact:

  • Recreate/processize weekly, monthly and quarterly sales reporting for all levels of our company, from the team on the ground to our executive leadership
  • Examine and optimize our lead generation activities; define a scalable process to create cold calling lists based on multiple prospect sources.
  • Support setting and measuring team and salespeople incentives and quotas
  • Analyze our sales pipeline
  • Deep dive into the performance drivers of our customers
  • Help identify the business needs and requirements for release of additional verticals.

You’ll thrive in this role if you have: All OfferUp employees are required to receive full Covid-19 vaccinations, per CDC guidelines. OfferUp will review accommodation requests due to a medical reason, or because of a sincerely held religious belief.

  • BA/BS Degree in Finance, Business Administration or related field required
  • 10+ years of experience in leading sales operations, sales compensation, business operations or comparative field, and/or financial analysis experience supporting a sales organization
  • Impeccable integrity
  • Self-starter who hits the ground running and thrives on getting things done.
  • Comfortable working with executive-level, sales associates, and business team leaders
  • Strong work ethic and ability to multi-task, juggling multiple projects, excellent prioritization skills
  • Excellent written and verbal communication skills
  • Highly proficient with Salesforce, Excel, PPT, and SQL; Tableau a plus
  • Salesforce Admin certification a plus
  • Ability to accurately manipulate and move data to and from a variety of sources across multiple platforms; ability to query, sort, merge, combine, and summarize
  • Scripting/Workflow automation skills a plus

About OfferUp:

OfferUp is dedicated to changing the way people buy and sell in their communities. As the largest mobile marketplace for local buyers and sellers in the U.S., the company offers iOS and Android apps that make selling an item as easy as snapping a picture from your mobile device. Founded in April 2011, OfferUp is reinventing local commerce by helping consumers uncover value through simplicity and trust. In 2020, OfferUp combined with letgo to reach more than 20M monthly users.

More About OfferUp At a Glance

  • #2 U.S. shopping app in Q1 of ‘21, Top 5 in App Store and Google Play Store for three years.
  • 100M+ Downloads, 20M+ monthly users
  • 56M People used OfferUp last year (1 in 4 people over the age of 14)
  • OfferUp works directly with nearly 2,000 US law enforcement agencies to build trust in local communities by creating safe in-person locations for OfferUp transactions.
  • Billions of dollars worth of transactions are facilitated via the OfferUp marketplace every month

OfferUp is changing the way people buy and sell locally, and we’ve built a dynamic team to do it. To learn more about what it’s like to work at OfferUp, check out our blog: https://blog.offerup.com

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

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